RETURNS

Customer service is part of the Zambzee focus and we want to ensure that your online shopping experience is easy, convenient and enjoyable.

If you receive an item that is unsuitable and it meets the following return requirements please follow the below easy steps for a swift and streamlined return for exchange or store credit.

*Please note there is no Return on the $30 and under sale items.



RETURN REQUIREMENTS

-all tags/labels attached and intact

-unworn/unwashed and with original packaging

-swimwear can be exchanged as long as the hygiene seal is intact

-not on sale (sale items are non exchangable)

-within 2 days of purchase

-please note original postage is not credited and is charged for replacement item/s



EASY STEPS FOR RETURN

1. Please email us on service.zambzee@gmail.com to obtain a Return Authorisation within 3 days of receipt of goods and include your name, order number, the item/s and the reason you wish to return.

2. If your item meets the above requirements you will be sent a return label. The item/s must then be promptly returned within 3 working days of the label being issued.

3. If you are exchanging your item/s please include a
payment record. We also encourage that you register your mail and keep a receipt as we do not take responsibility for goods not received.